FAQ
Use this text to share information about your product or shipping policies.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. If you don't see your country, get in touch with us! We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. We offer 2 options of courier, you can choose a normal or a faster delivery with FedEx.
How do I determine the correct ring size?
We offer a ring size guide on our website to help you determine the correct size. You can wrap a piece of tissue around your finger and see how much it measures. If you need additional assistance, please contact our customer service team who will be happy to help you find the perfect size.
How can I care for my jewelry to ensure it maintains its beauty?
We recommend cleaning your jewelry regularly with a soft, dry cloth. Avoid contact with aggressive chemicals and store your pieces in individual cases to avoid scratches and damage.
How can I track my order?
As soon as your order is shipped, you will receive an email with your tracking code. If you choose FedEx, you can track your package on their official website. If you choose CTT, you can track your package on www.ctt.pt
How can I talk with the suport?
You can send us a message to the website chat, or send us a email to info@vanillajewelry.pt
The Jewelry is made out of what material?
We use S925 to produce our jewelry. Some can also be stainless steel depending on the collection
Can I add a note or a photo to my package?
Yes! Just get in touch with us and explain exactly what you want and need.